Patient app
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Ostra booking
Rebuilt clinic booking from five screens to three. No-shows fell 18% in the first quarter.
Project
2024
Client
Ostra
Role
Lead product designer
Team
2 designers, 5 engineers
Timeline
7 months
Challenge
Patients booked physio in five steps and a third of them gave up on the time picker. Clinics filled the gaps by phone, which meant the front desk spent its mornings on hold music.
Approach
I sat in on twelve front-desk shifts, cut the flow to three screens and rebuilt the time picker around the week instead of the month. I wrote the slot picker myself in React so the motion in production matched the prototype.
Outcome
Booking takes half as long, no-shows fell 18% in the first quarter and the front desk takes about forty fewer calls a day.
3 screens
down from five
18%
fewer no-shows
40
fewer calls a day
The week strip replaced a month calendar nobody scrolled.
One card holds the time, the cost and the button.